Terms and Conditions
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.mytenniscoaching.com (the "Site"). This Site is owned and operated by My Tennis Coaching Limited. This Site is online learning. By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.
All content published and made available on our Site is the property of My Tennis Coaching Limited and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
The minimum age to use our Site is 16 years old. By using this Site, users agree that they are over 16 years old. We do not assume any legal responsibility for false statements about age.
Users may post the following information on our Site: - Photos; - Videos; and - Public comments. By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.
When you create an account on our Site, you agree to the following: 1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and 2. All personal information you provide to us through your account is up to date, accurate, and truthful and you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site: - Tennis Books; and - Tennis Online Course. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
The following services are available on our Site: - Tennis Coaching; - Coach Education; and - Consultancy. The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third-Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.
Your subscription automatically renews and you will be automatically billed until we receive a notification that you want to cancel the subscription. To cancel your subscription, please follow these steps: 30 days' notice.
We accept the following payment methods on our Site: - Credit Card; - Debit; and - Direct Debit. When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods: - Standard delivery by post. Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Website Terms and Conditions Page 3 of 9 Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period: - Will end 14 days from the date of purchas when you purchased digital content that was not supplied on a tangible medium; - Will end 14 days from the date of purchase when you purchased a service; - Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together; - Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or - Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time. To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at email@example.com or by post at 142 Aldykes, Hatfield, AL10 8EE. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
The right to cancel does not apply to: -
Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period; - Custom or personalised goods; - Goods that will deteriorate or expire rapidly; - Alcoholic beverages where the price has been agreed upon at the time of purchase, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market that we cannot control; - Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance; - Newspapers, magazines, or periodicals, except for subscriptions to such publications; and - Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit. If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel. If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment. If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract. We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Refunds for Goods Refund requests must be made within 14 days after receipt of your goods. Refunds for Services We provide refunds for services sold on our Site as follows: - The Services will be fully refunded if the service is cancelled at least 24 hours before the scheduled start time.
Returns can be made in person at the following location(s): 142 Aldykes, Hatfield, Al10 8EE. Returns can be made by mail. To return a good by mail, follow the following procedure: pack your goods and attach the return label if required.
The following guarantees apply to our Site: Website Terms and Conditions Page 6 of 9 - 14 Day Money Back Guarantee.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
My Tennis Coaching Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless My Tennis Coaching Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law These Terms and Conditions are governed by the laws of the Country of England.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance Website Terms and Conditions Page 7 of 9 with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details Please contact us if you have any questions or concerns. Our contact details are as follows: 07543 078933 firstname.lastname@example.org 142 ALDYKES, Hatfield, AL10 8EE You can also contact us through the feedback form available on our Site.
Private Lesson Terms
I will no longer accept cash payments. You may pay for lessons via our secure online portal or in person via a mobile card reader.
Lessons must be paid upon booking and in advance, subject to our new terms and conditions.
Invoices must be paid within 24 hours of receipt
Refunds will be processed online using our online payment portal
You may book lessons 30 days in advance and via our website or app
Batchwood Players will be allocated regular times days based on court allocation from the centre
Non-Batchwood players are booked casually with no guarantee of days or times.
All lessons are subject to coach and court availability
Twenty-four hours' notice is required for lesson cancellation. A full refund will be issued.
No refund is available if cancellation is within 24 hours of the scheduled lesson time.
In the event of Coach cancellation, a full refund or credit will be given.
Batchwood Players - All Cancellations after booking are subject to a £5 service fee.
Wet / Bad weather / No Show
In the event of wet weather (outdoor), a credit will be issued based on
If less than fifteen minutes of play - A full Credit will be issued
If between 15 and 30 minutes of play - A 50% credit will be issued
If there are 45 minutes or more of play - No credit is issued
If the coach turns up and the player is a no-show, no credit or refund will be given.
I will no longer be offering block bookings for private lessons.
All block bookings remain valid and will have an extended twelve-month expiry until 31st August 2024.
Effective Date: 1st day of April 2023.